物流政策

Order Processing

  • All orders are processed within 1-3 business days (excluding weekends and public holidays).

  • You will receive an order confirmation email after placing your order.

  • If there are any unexpected delays, we will notify you via email.

Shipping Rates & Delivery

  • Shipping rates are calculated at checkout based on your location and order weight.

  • Estimated delivery times:

    • Standard Shipping (UK & Domestic Orders): 3-7 business days

    • Express Shipping (UK & Domestic Orders): 1-3 business days

  • Orders are shipped via trusted carriers such as Royal Mail, DPD, UPS, FedEx, or DHL.

Order Tracking

  • Once your order has been shipped, you will receive a tracking number via email.

  • Please allow 24-48 hours for the tracking information to update.

International Shipping

  • We offer international shipping to select countries.

  • International delivery times vary based on location and customs clearance procedures.

  • Customers are responsible for any customs duties, taxes, or import fees imposed by their country.

Lost, Delayed, or Missing Shipments

  • If your package is delayed beyond the estimated timeframe, please check the tracking information first.

  • If the order is marked as "delivered" but not received, please check with neighbors or your local postal office.

  • For lost shipments, please contact us at info@aimens.co.uk, and we will assist in resolving the issue.

Address Changes & Order Modifications

  • If you need to update your shipping address or modify your order, please contact us within 12 hours of placing your order.

  • Once an order has been processed or shipped, we may not be able to make changes.

Damaged or Incorrect Orders

  • If you receive a damaged, defective, or incorrect item, contact us within 24 hours of delivery.

  • Please provide your order number and photos of the damaged or incorrect item.

  • We will offer a replacement or refund depending on the issue.

Returns & Refunds

  • For details on returns and refunds, please refer to our Return Policy.

Contact Us

For any shipping-related inquiries, feel free to reach out to us at info@aimens.co.uk.