FAQs

1. What products do you offer?

Aimens provides a wide range of essential products, including disposable hygiene items, beauty products, paper products, professional care supplies, and household necessities. Our collection is always expanding to meet customer needs.

2. Do you offer bulk purchasing?

Yes! Many of our products are available for bulk purchase. If you're looking for larger quantities or wholesale options, feel free to contact us for more details.

3. How can I place an order?

Simply browse our website, add your desired products to the basket, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.

4. What payment methods do you accept?

We accept major credit/debit cards, PayPal, and other secure payment options available at checkout.

5. Do you offer nationwide shipping?

Yes, we ship across the UK. Shipping rates and delivery times will be calculated at checkout based on your location and order size.

6. How long does delivery take?

Delivery times vary depending on your location and selected shipping method. ALL deliveries are Next Working Day. 

7. Can I track my order?

Yes, once your order has been dispatched, you’ll receive a tracking number via email to monitor your shipment’s progress.

8. What is your return policy?

We accept returns on unused and unopened items within 7 days of purchase. Certain hygiene-related products may not be eligible for return due to health and safety reasons. Please check our Returns Policy for full details.

9. What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect product, please contact us within 24 hours of delivery with your order details and photos of the issue. We’ll work to resolve it as quickly as possible.

10. How can I contact customer support?

You can reach out to us via info@aimens.co.uk for any questions or assistance. Our team is happy to help!